Vacancy Description:
My client is a leading provider of support services in the UK, My client is seeking a 1st line service desk technician to join its IT department based in near Manchester.
ESSENTIAL SKILLS/EXPERIENCE:
a) You will have around 1 years + experience working in a IT support role
b) Excellent customer service skills
c) Flexibility in working hours
d) Experience with Windows Active Directory and bespoke systems would be beneficial
e) 1 years support experience of bespoke software, document management systems, or equivalent
f)1 years hands-on experience in IT support
g)Hardware, software, and network connection troubleshooting experience.
Excellent time keeping is a must
To provide basic 1st line support in the resolution of internal service desk calls in a structured manner, ensuring best practice and customer focus throughout
"Provide specialist 1st line and 2nd line support activities for external internet portals, dealing with queries, issues and concerns as and when they arrive
"To support the electrical testing, distribution and installation of office.
"To provide system and user administration duties, weekly tasks, reporting etc, as instructed by the Systems Manager
"To ensure external calls are prioritised and categorised correctly, ensuring overdue calls are closely monitored and dealt with wherever possible in line with the customer SLA.
"To ensure all corrective and remedial actions are logged in detail and according to documented business procedures
"Ability to escalate unresolved calls to other 2nd line support, 3rd line technical support or 3rd party suppliers but retain ownership of the call
"To ensure active participation with new customer developments and product enhancements to ensure professional support
"Provide technical guidance to other 1st line support and Service Technicians
"Ensure that existing procedural standards such as FAST and ISO 27001 are adhered to
"To maintain and setup mobile phones and mobile email software - Blackberry (BES)
"To build and grow relationships with the internal and external customer base - ensuring that at all times customers are dealt with in a friendly and professional manner
"To be able to communicate effectively to the support teams, users and customers providing a high standard of customer service
Working Hours will range from 7am to 6.30 working on a rota basis.
If you are the support technician I am looking for email your cv to daniella.goodwin@etica.co.uk or call me on:01179174581